Operator

Owner/Operator

“Why work hard for someone else, when you can work hard for you!”

“The Owner/Operator program and the opportunity it presents is one of the major driving factors of why Pal’s is so successful.”

“Take every opportunity to build relationships with your employees and your customers. You won’t regret it.”

One of the keys to our success is the commitment to extensive Owner/Operator training, the Owner/Operators focus on their employee training, engagement, and them heavily investing in their own employees to not only give them a job, but to offer them the opportunity to create a career!

Becoming a Pal’s Owner/Operator offers individuals the opportunity to build their own independent business, grow in their personal and professional skills, and invest in their team’s lives, as well as their own. So, if you’re looking for an opportunity to make a difference in your community and build a successful business of your own, consider becoming a Pal’s Owner/Operator.

A Pal’s Owner/Operator has total responsibility and control for creating customer delight for all stakeholders while leading their own team of employees and managing the daily operations of a single restaurant they own and operate. You will lead your own restaurant and oversee the complete hiring/firing, scheduling and supervision of employees, financial controls, operations, people development, guest services and compliance within the restaurant across all shifts.

  • Align your individually owned and operated restaurant location to all Pal’s Sudden Service brand standards, protecting the Pal’s brand reputation.
  • Lead your team members, that you alone have hired, supervised, and scheduled to deliver outstanding service and quality experience to every customer aligned with customers expectations of the brand.
  • Motivate and direct your team members to exceed customer expectations from the brand with fast, accurate, friendly service in a neat and inviting environment.
  • Fully accountable for restaurant operations by leading business growth, controlling your independently hired, supervised and scheduled employees. Following processes that protect the Brand reputation and hit customer expectations, developing your teams leaders, and enhancing results for all stakeholders.